June 3, 2011
On 16th June between 7am and 8am our third-party electricity supplier will be conducting maintenance on our power supply.
Whilst we do not anticipate any disruptions to our hosting services during this time we wish to advise of this maintenance in the event of any unforeseen problems arising affecting telephone communications.
Our redundant hosting infrastructure will continue to provide mail and spam filtering services in the event of a prolonged disruption to our electricity supply.
Please keep an eye on our Twitter account for more news relating to this maintenance.
February 7, 2011
Late this afternoon we noticed a Telstra technician working on the telephone equipment around the corner from our office so Michael inquired as to when the tech thought our issue would be resolved. At this stage we anticipate that we will have full phone & fax services back online by 9am Tuesday 8th February.
We managed to grab a photo of the damaged equipment rack and have marked where the flood waters reached and as you can see it took out a whole bank of phone lines (apparently 240 lines) offline.
Thank you to everyone who experienced difficulties contacting our office today, your patience was greatly appreciated.
Further to our update yesterday regarding problems with our telephones following the recent flooding, we are also experiencing problems with the number diversions.
As such we suggest that clients contact us direct on our only operational line at (03) 9369-6110 and we will advise further as the problems are rectified.
Where possible we encourage contact to be made via email to firstname.lastname@example.org
February 6, 2011
Due to the recent flooding across Victoria we are experiencing problems with our telephone services.
At this stage we are down to only one operational phone line and expect this to present difficulty contacting our office when we open for business on Monday 7th February.
We have contacted our telephony provider and have logged a fault for each of the faulty lines.
Where possible we are encouraging our clients to contact us by email at email@example.com until this matter is resolved.
Thank you for your patience and understanding.